Quality & Compliance Service Controller

Accepting applications until: 

Job Description

Reporting to Quality and Compliance Service Manager

• Job Description Summary

  As part of a team of Quality and Compliance S.E.R.V.I.C.E. Controllers you will be responsible for ensuring that all activities across the TfL estate comply with regulatory, safety, and quality standards.
  
  Reporting to Quality and Compliance S.E.R.V.I.C.E. Manager, this role involves conducting audits, inspections, and compliance checks while also delivering classroom and site-based training to Global staff and contractors. You will also take ownership of specific stations, building relationships with Station Managers to ensure effective quality, compliance and safety measures

• Key Responsibilities

  Quality, Compliance & Competency - Check, Report & Support

  Conduct regular quality, compliance, and safety inspections across the TfL estate, ensuring adherence to Global quality, safety and compliance standards.

  Perform operational audits of Global and Contractor fixers, stations, and depots, identifying skill gaps, risks and areas for improvement.

  Carry out station ownership responsibilities, ensuring compliance with quality, operational and safety procedures.

  Conduct safety and compliance inspections across Global and Contractor Fixers, ensuring work meets Globals and TfL standards (QUENSH).

  Ensure stations meet TfL and Global requirements through proactive quality auditing.

  Work closely with Global and Contractor fixers to drive a quality, compliance, service excellence focused culture.

  Training & Development:

  Deliver classroom and site-based skills training to ensure Global and Contractor fixers understand quality, compliance and safety requirements.

  Provide refresher training and upskill Global and Contractor fixers on emerging safety, compliance and quality trends.

  In collaboration with Globals Compliance, Training & Safety Team assist where required in developing training materials and compliance guides.

  Support new Global and Contractor fixers by providing on-the-job coaching on quality and compliance matters.

  Equipment and Asset Management:

  Oversee operational equipment management at stations, ensuring all necessary tools and operational equipment meet compliance and operational standards.

  Monitor station and depot assets, reporting maintenance issues and ensuring prompt resolution.

  Ensure proper documentation and compliance records are maintained for all equipment.

  Fixing Responsibilities:

  Undertake the role of an Multi Media Technician Advanced / PWT when required by Global.

  When required assist Fixing Teams in the installation, maintenance, and repair of posters and other multimedia displays.

  Relationship Management & Communication:

  Build strong relationships with Global staff, Contractors and TfL Station Managers, ensuring alignment on compliance, quality and service excellence objectives.

  Act as a liaison between internal stakeholders, station teams, depot teams, and external contractors, fostering collaboration.

  Provide regular compliance updates and insights to key stakeholders.

  Key Attributes & Skills:

  Strong attention to detail with a proactive approach to quality and service excellence.

  Knowledge of health, safety, and compliance standards in the TfL environment.

  Experience in auditing and inspections, particularly in operational and safety compliance.

  Training and coaching abilities, with experience delivering both classroom and site-based training.

  Excellent communication and proactive relationship-building skills.

  Ability to work in a fast-paced, high-pressure environment while ensuring compliance.

  Strong knowledge of regulatory frameworks, industry best practices, and TfL safety procedures.

  Good analytical skills, with the ability to interpret data and compliance trends.

  Key Performance Indicators (KPIs):

  Audit Completion Rate: Percentage of scheduled audits and inspections completed per cycle.

  Compliance Improvement Rate: Measured reduction in safety or compliance breaches across stations and depots.

  Training Delivery: Number of training sessions conducted and percentage of staff/contractors trained.

  Incident Reduction: Decrease in safety-related incidents due to compliance interventions.

  Station Engagement Score: Quality of relationships with station managers, based on feedback and compliance performance.

  Corrective Action Closure Rate: Percentage of compliance issues rectified within agreed timeframes.

  Equipment Compliance: Percentage of stations with fully compliant and operational equipment.

  Qualifications

  Full UK Driving Licence