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Workspace Helpdesk Coordinator (Entry Level)

  • Holborn - London
  • People & Culture, Legal & Workspace
  • # R0008614Permanent Employee (Regular)
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Accepting applications until: 

8 August 2025

Job Description

Your new role

As a Workspace Helpdesk Coordinator at Global, you’ll be the first point of contact for all workspace related queries, supporting our 2,500+ Globallers across 30+ locations whether face to face, over the phone or via digital platforms.

Key Responsibilities

  • Frontline Support (50%): Respond to workspace service requests across multiple channels (email, Teams, phone, ServiceNow, face-to-face), troubleshooting and coordinating resolutions with internal teams and external suppliers, all in line with SLAs and KPIs
  • Workspace Operations (40%): Manage day to day operational tasks including maintenance bookings, documentation upkeep and updates, consumables, post/deliveries, supplier relationships, and office logistics.
  • Team & Stakeholder Engagement (10%): Support the Workspace Operations Manager with wider team duties including reception cover, post room cover when needed and furniture moves where needed. 

What You’ll Love About This Role

Think Big: Be a pro-active team member to create solutions, helping create a seamless experience for thousands of colleagues across the business.

Own It: Take ownership of tickets raised from receiving until completion, ensure all documents are clear and up to date.

Keep it Simple: Use clear, direct communication and reliable processes to keep things running smoothly across our buildings.

Better Together: Work side by side with a supportive team that values collaboration and community.

What Success Looks Like

In your first few months, you’ll have:

·       Embeded into the team and get to know your colleagues, what the team does and what your colleagues do and how important each role is.

·       Demonstrated full understanding the role and become an early trusted point of contact.

·       Get to know Global, what we do, how we do it and why we do it.

·       Start to create your very own network and relationships.

·       (Have fun!)

What You’ll Need:

  • Communication Skills: A natural communicator in both written and face to face communication
  • Organisation Skills: Ability to manage multiple requests and deadlines across sites and systems.
  • Computer Skills: Experience in Microsoft Packages such as word and excel, experience in helpdesk systems preferred but not essential
  • Adaptability & Initiative: Proactive in identifying issues, spotting improvements, and taking ownership of outcomes.
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